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Help Desk CRM Software

For a Free 15 minute discussion with an ACT! Certified Consultant, including an online demo or to answer any questions related to CRM, ACT! etc. call Dave Lewis Toll Free 866-836-8916. Click here for more information about ACT!

CRM software is used by millions of businesses worldwide.

General Purposes:

  • Provide technical support to users of business software.
  • Track specific issues by generating a case log for followup.
  • Generate reports for analysis.
  • Provide instant identification of caller and past experiences, notes, resolutions, and case history.

Categories & percent of market share:

Small Business up to 50 users and 100,000 records:

  • ACT! 60-75%
  • Goldmine 20-35%
  • All others less than 5%
  • Train to your customized version of ACT!

Small Business up to 50 users and 100,000 records:

  • Sales Logix
  • IBM
  • Siebel
  • SAP
  • PeopleSoft
Help Desk CRM Software